Autodesk Health Dashboard

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I recently stumbled across a very useful site when I encountered an error while using BIM 360 Design. The resolution to the error is shown in the Autodesk post below.

An error occurred while communicating with the cloud worksharing service

This is what I discovered: when you try to connect to BIM 360 and you are unsuccessful, you can check on the status of the servers you are trying to contact. Are they being maintained? Is there an unplanned event stopping the service or is it some other matter that is keeping you from communicating with the server?

Autodesk has a great website you can visit to see the health status of their servers:

Autodesk runs a lot of services, so one must scroll down the list a bit to find the service that is of interest at any one time. Below the current “Status” of the service is shown.

Micrographics, Autodesk, Cloud, Server, BIM 360, Health Dashboard

One may also choose to show the “History” for the service. Management can then easily investigate if something went wrong in the recent past.

Micrographics, Autodesk, Cloud, Server, BIM 360, Health Dashboard

Shown below is an instance where a service was not available.

Micrographics, Autodesk, Cloud, Server, BIM 360, Health Dashboard

Clicking on the red cross displays more detailed information on the outage.

Micrographics, Autodesk, Cloud, Server, BIM 360, Health Dashboard

Over the last year, South Africa experienced a few challenges with regards to is undersea internet cables. There was physical damage on them which necessitated a repair ship to go out and fix the problem.

Micrographics, Autodesk, Cloud, Server, BIM 360, Health Dashboard

In situations like this, the Autodesk Health Dashboard will not indicate that the cable is broken, as all it does is to report on the status of the servers. At the very least one will be alerted to something else being wrong and phoning one’s service provider will then be a good idea.

If you need help adopting Revit or BIM 360 Design in your practice, please contact Micrographics so we may be of assistance.

 

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