ACC Collaborate – Change of Autodesk Username

SHARE

Autodesk recently requested users to change their usernames via e-mail. This is to get rid of duplications. I duly complied.

Autodesk

Unfortunately, this resulted in some issues regarding collaboration using Autodesk Revit in the cloud.

Autodesk, Micrographics, Autodesk Construction Cloud, Revit 2024, Collaborate, Change Autodesk Username

After some digging around on the internet, I discovered the solution to fix this issue is relatively simple: “The project cannot be saved because the username is not the same…” when trying to save changes to the model in Revit.

Close the Revit file.

Now clear the following folders.

%LOCALAPPDATA%\Autodesk\Revit\Autodesk Revit ####\CollaborationCache

Autodesk, Micrographics, Autodesk Construction Cloud, Revit 2024, Collaborate, Change Autodesk Username

Please note if you want to delete all the files in the personal accelerator forever you need to stop the personal accelerator in the Windows Task Manager by right mouse clicking and then “End Task”.

Autodesk, Micrographics, Autodesk Construction Cloud, Revit 2024, Collaborate, Change Autodesk Username

%LOCALAPPDATA%\Autodesk\Revit\PacCache

Autodesk, Micrographics, Autodesk Construction Cloud, Revit 2024, Collaborate, Change Autodesk Username

The temporary folder (type %TMP% into the run window and execute)

Autodesk, Micrographics, Autodesk Construction Cloud, Revit 2024, Collaborate, Change Autodesk Username

This takes you to the Temp folder.

Autodesk, Micrographics, Autodesk Construction Cloud, Revit 2024, Collaborate, Change Autodesk Username

Once all these files have been deleted you should now be able to use your Revit to collaborate with the cloud again. If this does not solve the problem, you can also try to change your username to what it was before. However, since by now this name might already be in use again, you may not be allowed to change it back. In that case, consider contacting us at micrographics so that we may be of assistance. Not being able to collaborate in the cloud might have a very big impact on your supply chain, so resolve the issue as soon as possible.

If you need help adopting ACC Coordinate in your practice, please contact Micrographics so that we may be of assistance.

People, Systems, and Businesses Perform Better with Micrographics.

Our highly experienced Application Engineers can assist you with:

Training | Consulting | Troubleshooting | Custom App Development For Revit

For all queries info@mgfx.co.za