How to create a Support case to Autodesk

Introduction

Sometimes you need support on using Autodesk software or installation problems etc. There is a way to create a Support Case on your problem to Autodesk. Going this route could speed up assistance to your problem as you are working directly with Autodesk.

The process

First visit your Autodesk Account at: http://manage.autodesk.com and sign in.

Then select the question mark icon on the botton right of your Home screen.

This will open a ‘Get Help’ Area. You can click on the appropriate option. In this example I selected the Post-purchase option.

This displays a list of topics from Downloading to Sign in issues. I selected “Help using my software’.

Now you need to complete some info like what software you need help on and some details of the problem. In this example I selected AutoCAD and that the AutoCAD’s ribbon is missing. As you then select the magnifying glass the area searches for some Support Articles based on your problem, and you can click then to see if there is a solution.

If you do not find any solution in these Support Articles, scroll down and click on the More help area. Here I selected the “All other customers” option.

Then you select ‘Create a case’.

Complete all the information pertaining to the issue.

You can also add screenshots of the problem. Which will help the support engineers to understand the problem better. And then select Submit at the bottom.

Once you submit the Case it will go in a queue and be managed by a Support Engineer. They will communicate with you with the resolution to you problem as soon as they can.

Conclusion

This same proses we also employ if we do not know the answer to a customer’s question, so by doing this yourself you possibly speed up the issue resolution as you are working directly with the Autodesk Support Engineers.

If you need any further training or have any question wrt the topic, please reach out to us at: https://www.mgfx.co.za/contact