The Autodesk Desktop App serves a dual purpose. When you are signed in, it is used to verify your Autodesk apps. If you were allocated different software under different usernames (if you were working for two companies, for instance) then you would sign in with the relevant user in the Desktop App first before changing the user on the application. It is also used to install updates.
The Autodesk Desktop Connector manages the synchronization between the cloud and your hard drive.
When the Desktop APP or Desktop Connector has updates available, there are usually notifications, and it is relatively easy to install.
However, if one downloads the update manually, and then tries to install it, it is a bit trickier because the service is not stopped as one may think. The same is true when one tries to uninstall them. The typical way for an IT person would be to open the Services tab and simply stop the required service before uninstalling it.
Instead, try stopping the service from the icon in the system tray. This then allows one to uninstall and reinstall the application.
A more thorough explanation of how to do a clean reinstall of the Autodesk Desktop App may be found here.
If you are not familiar with the PC Registry, please ask for help from your in-house IT specialist. You are always welcome to contact Micrographics so we may be of assistance. We have the resources from both an IT and Autodesk Technical perspective to investigate and fix the issue you may be experiencing.
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