Most of our subscribed clients stay on Basic Support as they contact Micrographics telephonically or per email instead (free of charge). If necessary we can escalate the query to Autodesk as we are Gold Partners to them.
That said, we do charge if:
- Technical support is needed on-site at a client
- Technical staff to consult on a client’s project
Autodesk also have support offerings:
Basic Support
- http://www.autodesk.com/support-offerings/basic
- Every Autodesk subscriber gets Basic Support
- Online and email interactions with Autodesk support specialists
- Escalate your forum posts to Autodesk support specialists automatically if there is no community response within 24 hours.
Autodesk LT Support
- http://www.autodesk.com/support-offerings/support-for-lt-products
- Available for AutoCAD LT, AutoCAD LT for Mac, Inventor LT, Revit LT, Inventor LT Suite, and Revit LT Suite
- Schedule support calls with Autodesk Technical support
- Online Chat with technical support
- Email technical support
- Remote Desktop Assistance
- Faster Response Times
- Escalated community forum support
Advanced Support
- http://www.autodesk.com/support-offerings/advanced
- Enhanced access to technical support resources
- Priority phone assistance from senior Autodesk support specialists
- Online and email interactions with Autodesk support specialists
- Escalate your forum posts to Autodesk support specialists automatically if there is no community response within 24 hours
- Escalated Community Forum Support: Easily move forum questions into more immediate one-to-one support requests.
- Access unlimited one-to-one phone support in many local languages during local business hours, with 24×5 extended-hour support available in English
- Online Chat: Get quick, immediate answers to less complex issues (Limited availability)
- Remote Desktop: Expedite troubleshooting and issue resolution
- API Support: Contact Autodesk Developer Support with technical issues relating to application programming interface
- Faster Response Times: Get answers more quickly than anyone else.
One may also gain access to Autodesk support though one’s Autodesk account by clicking on the Manage Tab and then dropping down the Support Menu which will display options depending on the type of support the user has access to: https://accounts.autodesk.com/.
Please contact Micrographics so we may have the pleasure of quoting you on adding Advanced Support with your subscription product or if you need assistance in any other related regard.
